ReWriteAble Refund Policy

1. Overview

ReWriteAble is committed to providing a fair and transparent refund process in line with the Australian Consumer Law (ACL). This Refund Policy explains when you may be eligible for a refund or credit related to your ReWriteAble subscription or purchase.

2. Individual Users

Free Plan

The Free Plan provides limited access and does not require payment. No refunds are applicable.

Monthly Subscription (Individual)

Monthly plans can be cancelled at any time. Once a payment has been processed, it is non-refundable for that billing period. You will retain access to paid features until the end of your current billing cycle.

Annual Subscription (Individual)

Annual plans are eligible for a full refund if cancelled within 14 days of purchase, provided the account has not been heavily used (defined as more than 5 AI rewrites or document generations). Refunds requested after 14 days are not eligible, but your plan will remain active until the end of the subscription term.

3. School and Organisation Subscriptions

Annual School Plans

School subscriptions are billed annually and are managed manually or through Stripe invoicing. Refunds are available within 14 days of invoice payment if the account has not been activated or used. After activation or user onboarding, refunds are not available, except where required by law. Schools may request a pro-rata credit if ReWriteAble cannot provide the purchased service due to technical or platform issues exceeding 10 consecutive business days.

Custom or Offline Invoicing

If your school purchased via invoice rather than Stripe checkout, all refund or credit requests must be submitted in writing to hello@rewriteable.app within 14 days of payment.

4. Technical or Service Issues

If you experience a major technical issue that prevents access to your subscription, please contact hello@rewriteable.app. We will investigate the issue promptly; and offer a replacement, credit, or refund where appropriate under the Australian Consumer Law.

5. How to Request a Refund

To request a refund, please email: hello@rewriteable.app. Include:

• Your full name
• Email address associated with your ReWriteAble account
• Payment date and method (e.g. Stripe, invoice)
• Reason for your request

Refunds will be processed back to your original payment method within 5–10 business days once approved.

6. Exceptions

Refunds will not be issued for:

• Change of mind after the 14-day period
• Unused time remaining on a subscription after cancellation
• Technical issues caused by user devices, browsers, or school network restrictions outside our control

7. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product or service has a major failure, you are entitled to a replacement, repair, or refund as required by law. For more information, visit: www.consumerlaw.gov.au

8. Contact

For all refund or billing enquiries, contact:

Summary at a Glance